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Why my T69 earbuds is not charging in the case?

Please kindly check if the charging indicator of the right side flashing on the case ? when you put the earbuds back into the case and close the lid.
(If not, please clean and wipe the pins in the case and the dots on the bottom of the earbuds with a brush or cotton swab.)
If it still doesn't work, please feel free to contact us for further help.
1. Contact us via the email:
2. Call our professional service team at: (781) 678-8199 (Mon. - Fri., 11am - 8pm EDT)