Reset Method:
 

Step 1: Delete all historical records of T69 on bluetooth setting of your devices. Turn off the Bluetooth setting of all devices nearby the earbuds.

Step 2: Take out the two earbuds from the charging case,wait until one of the earbuds flashes red and blue alternately and another flashes blue slowly.

Step 3: Turn off both earbuds manually.

Step 4: Tap the control area of either earbud 6 times quickly, the earbuds will turn off with voice prompt"power off". Reset done.

Step 5: Repeat step 4 to reset another earbud.

Step 6:Put both of earbuds back into the charging case,wait several seconds,and take them out again.Then turn on the Bluetooth on your phone and find the "T69" to connect.

 

Note: After resetting, the pairing records between the earbuds and all your devices will be cleared. 

 

If above is still not helpful for you, please contact us for further assistance or apply for replacement. Thanks for your well understanding.