Personalize your calls & music experience

The T69 case shows 100% power, but the earbuds remind me ‘please charging',why?

The led digital display indicates the charging % of the case, not the earbuds. For the earbuds, the led bars on both sides of the digital only indicate that the earbuds are charging or not. 
When the earbuds are charging, the led bars will flash about 10s before disappear. If you want to know how many % battery power left for the earbuds are, please connect the earbuds with your phone, the battery power level of the earbuds will show on the bluetooth setting of your phone.
If above problem is still not got solved, please feel free to contact us for further help.
1. Contact us via the email:
2. Call our professional service team at: (781) 678-8199 (Mon. - Fri., 11am - 8pm EDT)